AIMIA Born This Way: The U.S. Millennial Loyalty Survey

In the summer of 2011, Aimia Inc. commissioned research firm Harris Interactive to conduct a survey of the Millennial consumer segment (ages 19-29 years old) in Canada, the United Kingdom and the United States. The survey focused on Millennial attitudes and behaviors relating to brand loyalty, data privacy, mobile and social media marketing, and rewards program participation

This report aims to present a comprehensive view of customer loyalty expectations among the next great cohort of consumer spending in the US.

 
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Wi-fi, Instagram walls and turntables: How hotels are courting millennials

Wi-fi, Instagram walls and turntables: How hotels are courting millennials

Imagine you’re a hotel company with a score of brands that seem, well, dated. All the flash amenities of yesteryear seem irrelevant today.
No one is using the minibar, room service is more trouble than it’s worth, and all your young travelers gripe that there’s no free wi-fi. What do you do? Answer: you build an entirely new product.